"CLOSING ACCOUNT THEY ARE HORRIBLE"
Tribute® Gold MasterCard® Credit Card Review
Written by: brian on 2007-08-09
Overall Satisfaction
Customer Service
Rewards
Account Management
Delivery Time
brian's review: 
I have had this card for a little over three months now. I have used it twice. I just received a statement in the mail that I am over my limit. I was a charged a fee, and when I went to pay the bill it would not accept my payment due to the fact of the system being down. When I called customer service to speak to a rep. I received someone on the other end with a broken English accent who I could not understand. He told me he would waive the 14.95 phone fee (b*llsh*t anyway) but I needed to give him a check number. So when I called back to give him the check number another broken English accent answered and said they could not take the payment at this time due to a system malfunction. I told them your card s**ks and you do not know what customer service is. They hung up on me. So I called back a third time after relaxing a little bit and spoke to another broken English speaking person who told me I could not pay my bill at this time because the system is down. I told him it is due in two days and he told me to western union the payment.
Bottomline**** the card is horrible, the service is horrible, the payment processing is horrible, and I'm sure I will be hit with another late payment that is not my fault but there is nothing you can do about it.
I have had this card for a little over three months now. I have used it twice. I just received a statement in the mail that I am over my limit. I was a charged a fee, and when I went to pay the bill it would not accept my payment due to the fact of the system being down. When I called customer service to speak to a rep. I received someone on the other end with a broken English accent who I could not understand. He told me he would waive the 14.95 phone fee (b*llsh*t anyway) but I needed to give him a check number. So when I called back to give him the check number another broken English accent answered and said they could not take the payment at this time due to a system malfunction. I told them your card s**ks and you do not know what customer service is. They hung up on me. So I called back a third time after relaxing a little bit and spoke to another broken English speaking person who told me I could not pay my bill at this time because the system is down. I told him it is due in two days and he told me to western union the payment.Bottomline**** the card is horrible, the service is horrible, the payment processing is horrible, and I'm sure I will be hit with another late payment that is not my fault but there is nothing you can do about it.
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Disclaimer: This content is not provided by First Bank of Delaware. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by First Bank of Delaware. Review content is powered by Finance Globe.
Disclaimer: This content is not provided by First Bank of Delaware. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by First Bank of Delaware. Review content is powered by Finance Globe.
