"Rip OFF"
Advanta Platinum BusinessCard® Review
Written by: john on 2007-05-15
Overall Satisfaction
Customer Service
Rewards
Account Management
Delivery Time
john's review: 
Acquired the Advanta Business Card to finance the purchase of equipment at my small business. Low interest on purchases (6.99%) for life. Decent deal.
Made timely payments for 15 months then low and behold I "supposedly" missed a payment. I got a call from someone at Advanta at home telling me I had missed a payment and would I like to make an electronic payment today to keep current. I was shocked and assumed (since I make ALL payments on numerous cards in a timely fashion) that I must not have received a statement that month. I told the representative that and made the payment. Next day I get to my office and low and behold I find the statement with a voucher attached indicating I prepared a check and mailed it weeks prior. A few days later the statement comes and I was shocked to see a $12 undisclosed fee for the electronic payment. I write in (indicating I had made the payment and complaining about the $12 fee). I also call in and ask to have the now 15.99% interest rate returned to the 6.99% rate and extra finance charges returned. Customer service rep acts like this is no big deal and indicates she'll "apply" for the refund.
NOTHING. Next month... Same thing...15.99% rate. I call again... Speaking to "supervisor". Again, it's going to be taken care of. She indicates I should have no problem. The next month... Statement comes and 15.99% rate is STILL THERE and being charged. I call the same supervisor and she indicates I've been denied the refund and since it's not the banks fault I'm out of luck. Not the banks fault???? I mailed a payment. The US post office loses VERY little mail. IMHO, MOST LIKELY ADVANTA either lost the mail and possibly "selectively" lose mail-in payments purposely based upon the customer complaint websites I've read.
So... This month... I tried calling corporate. I talked with a woman who supposedly is the Presidents administrative assistant, Emily. Supposedly, the "board" didn't approve my refund request because my story changed. First I said I didn't receive a statement, then that it was lost in the mail or I had just forgot to mail it and then I blamed them. Due to my inconsistent stories I was denied. BULL. My story didn't change, I just didn't KNOW, OFF HAND, that I HAD mailed a payment when the guy called me. I only assumed I didn't get a statement because I PAY ALL STATEMENT I receive. IMO, I was denied because this company no longer wishes to honor my 6.99% promised interest rate.
Another point of interest... They do not provide any way of doing automatic payments on their website. Unlike their legitimate competitors, they want to maintain a pliable "out" of their obligations.
They were friendly while they screwed me. They have strung me along for 3 months when, if I'd known, I'd have already of transferred the balance to another card or just paid it off (I've got the money... Just want to use it for other things right now).
I will be looking for out their for class action suits as an attorney myself I'm sure somebodies got one going. I know I'm being scammed. The check WAS sent and they are shafting me.
DON'T TRUST ADVANTA... RUN AWAY.
Acquired the Advanta Business Card to finance the purchase of equipment at my small business. Low interest on purchases (6.99%) for life. Decent deal. Made timely payments for 15 months then low and behold I "supposedly" missed a payment. I got a call from someone at Advanta at home telling me I had missed a payment and would I like to make an electronic payment today to keep current. I was shocked and assumed (since I make ALL payments on numerous cards in a timely fashion) that I must not have received a statement that month. I told the representative that and made the payment. Next day I get to my office and low and behold I find the statement with a voucher attached indicating I prepared a check and mailed it weeks prior. A few days later the statement comes and I was shocked to see a $12 undisclosed fee for the electronic payment. I write in (indicating I had made the payment and complaining about the $12 fee). I also call in and ask to have the now 15.99% interest rate returned to the 6.99% rate and extra finance charges returned. Customer service rep acts like this is no big deal and indicates she'll "apply" for the refund.
NOTHING. Next month... Same thing...15.99% rate. I call again... Speaking to "supervisor". Again, it's going to be taken care of. She indicates I should have no problem. The next month... Statement comes and 15.99% rate is STILL THERE and being charged. I call the same supervisor and she indicates I've been denied the refund and since it's not the banks fault I'm out of luck. Not the banks fault???? I mailed a payment. The US post office loses VERY little mail. IMHO, MOST LIKELY ADVANTA either lost the mail and possibly "selectively" lose mail-in payments purposely based upon the customer complaint websites I've read.
So... This month... I tried calling corporate. I talked with a woman who supposedly is the Presidents administrative assistant, Emily. Supposedly, the "board" didn't approve my refund request because my story changed. First I said I didn't receive a statement, then that it was lost in the mail or I had just forgot to mail it and then I blamed them. Due to my inconsistent stories I was denied. BULL. My story didn't change, I just didn't KNOW, OFF HAND, that I HAD mailed a payment when the guy called me. I only assumed I didn't get a statement because I PAY ALL STATEMENT I receive. IMO, I was denied because this company no longer wishes to honor my 6.99% promised interest rate.
Another point of interest... They do not provide any way of doing automatic payments on their website. Unlike their legitimate competitors, they want to maintain a pliable "out" of their obligations.
They were friendly while they screwed me. They have strung me along for 3 months when, if I'd known, I'd have already of transferred the balance to another card or just paid it off (I've got the money... Just want to use it for other things right now).
I will be looking for out their for class action suits as an attorney myself I'm sure somebodies got one going. I know I'm being scammed. The check WAS sent and they are shafting me.
DON'T TRUST ADVANTA... RUN AWAY.
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Disclaimer: This content is not provided by Advanta. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by Advanta. Review content is powered by Finance Globe.
