"Bank Of America Alaska Airlines"
Bank of America America West® FlightFund® Platinum Visa® Review
Written by: kassi on 2007-04-26
Overall Satisfaction
Customer Service
Rewards
Account Management
Delivery Time
kassi's review: 
I'm actually reviewing their Alaskan Airlines card, but since the issue was their customer service it applies to all of their cards. I had a card with them for like 2 years. I switched banks and didn't take my old account off. I paid online with my new account and they decided to use my old account, which I was trying to close. The first time they did it, I had the money in the account. Due to that, when they did it the next month, I only had like 10 dollars in the account. Of course, that didn't cover what I was paying. Due to their error, my bank charged me 50 dollars, they charged me like 50 dollars and when I called them to straighten it out, they were rude, said it was my fault and after two years of always paying on time they jacked my rate up from 9.9% to 26% over their error. I paid off the card and canceled it and won't use Bank of America ever again.
I'm actually reviewing their Alaskan Airlines card, but since the issue was their customer service it applies to all of their cards. I had a card with them for like 2 years. I switched banks and didn't take my old account off. I paid online with my new account and they decided to use my old account, which I was trying to close. The first time they did it, I had the money in the account. Due to that, when they did it the next month, I only had like 10 dollars in the account. Of course, that didn't cover what I was paying. Due to their error, my bank charged me 50 dollars, they charged me like 50 dollars and when I called them to straighten it out, they were rude, said it was my fault and after two years of always paying on time they jacked my rate up from 9.9% to 26% over their error. I paid off the card and canceled it and won't use Bank of America ever again.
Be the first to comment on this review!
Please login or register for free to view your stats, add reviews and card application results, or post comments.
Credit card reviews and comments are posted by user submission and do not warrant the opinions of Finance Globe.
Disclaimer: This content is not provided by Bank of America®. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by Bank of America®. Review content is powered by Finance Globe.
Disclaimer: This content is not provided by Bank of America®. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by Bank of America®. Review content is powered by Finance Globe.
