"4 Months To Receive My Credit?!"
Continental Finance Gold MasterCard® Review
Written by: jojopuppy on 2008-04-14
Overall Satisfaction
Customer Service
Rewards
Account Management
Delivery Time
jojopuppy's review: 
I had a $300 Continental Finance Gold Mastercard. We paid off our account and had a credit of $33.03. We immediately called on Feb 8th to close our account, they charge a rediculously high monthly fee of $12 for having the card so we wanted to be rid of it.
We were told the account was closed and that we should expect a check in the mail in 30-60 days. This seemed like a very long time to me, but since it was only $30 we just waited.
March 19th I receive in the mail, not a check as promised, but a statement showing that a $12 account maintenance fee has been charged to my account and I now have a credit of only $21.03. I call again to find out what the problem is. I spoke to a lady named Kaylee who assured me that the maintenance fee had been credited, the account was closed, and I should received a check in the mail for $33.03.
It is now April 14th. Today I received, not a check as promised, but another statement! This statement did not show the credit of $12 that Kaylee was supposed to have done, but another $12 maintenance fee charged to my account! My current credit was only $9.03. So I called once again, spoke to Jonothan who said that the prior people only put a block on the account and did not complete the process of closing it out. He assured me that he had closed the account, he put in a request to have the two maintenance fees credited, and said I should expect a check in another 30-60 days. That means I will receive a check in June for the credit on my account that I closed in February! He could do nothing to speed up the process and simply apologized for the inconvenience.
While I understand that mistakes sometimes happen, this is just stupid! If the first person in February made a mistake why didn't the person in March fix the issue? This seems more like a scam than a series of mistakes to me.
I had a $300 Continental Finance Gold Mastercard. We paid off our account and had a credit of $33.03. We immediately called on Feb 8th to close our account, they charge a rediculously high monthly fee of $12 for having the card so we wanted to be rid of it. We were told the account was closed and that we should expect a check in the mail in 30-60 days. This seemed like a very long time to me, but since it was only $30 we just waited.
March 19th I receive in the mail, not a check as promised, but a statement showing that a $12 account maintenance fee has been charged to my account and I now have a credit of only $21.03. I call again to find out what the problem is. I spoke to a lady named Kaylee who assured me that the maintenance fee had been credited, the account was closed, and I should received a check in the mail for $33.03.
It is now April 14th. Today I received, not a check as promised, but another statement! This statement did not show the credit of $12 that Kaylee was supposed to have done, but another $12 maintenance fee charged to my account! My current credit was only $9.03. So I called once again, spoke to Jonothan who said that the prior people only put a block on the account and did not complete the process of closing it out. He assured me that he had closed the account, he put in a request to have the two maintenance fees credited, and said I should expect a check in another 30-60 days. That means I will receive a check in June for the credit on my account that I closed in February! He could do nothing to speed up the process and simply apologized for the inconvenience.
While I understand that mistakes sometimes happen, this is just stupid! If the first person in February made a mistake why didn't the person in March fix the issue? This seems more like a scam than a series of mistakes to me.
4 Comments
Comment 1 by arod
Just Two Creditors 
on 2008-04-14
WWW. Capitalone.com and www.Orchardbank.com
these banks won't try to take change out of your wallet or just make pay fees for trying to fix your credit..
on 2008-04-14 WWW. Capitalone.com and www.Orchardbank.com these banks won't try to take change out of your wallet or just make pay fees for trying to fix your credit..
Comment 2 by hjm331
Damn... on 2008-04-14
I hate it when I see people fall into these traps. Just get a secured card from your local bank. Bank of America has always been a great choice. I have explained how their secured card works. If you can't find it, just let me know and I'll give you the details.
on 2008-04-14 I hate it when I see people fall into these traps. Just get a secured card from your local bank. Bank of America has always been a great choice. I have explained how their secured card works. If you can't find it, just let me know and I'll give you the details.
Comment 3 by meya
Ooops on 2008-04-15
Heeehhheee, calm down bro! I know the feeling, I wish there was a way that when someone applied for this card we will get a flash across the site for us to be able to catch them on time.
on 2008-04-15 Heeehhheee, calm down bro! I know the feeling, I wish there was a way that when someone applied for this card we will get a flash across the site for us to be able to catch them on time.
Comment 4 by eric
Haha on 2008-04-16
Lol I agree Meya... Wish that I could hack there website and have people applying forwarded over to this website and the reviews on this card.
on 2008-04-16 Lol I agree Meya... Wish that I could hack there website and have people applying forwarded over to this website and the reviews on this card.
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Disclaimer: This content is not provided by First Bank of Delaware. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by First Bank of Delaware. Review content is powered by Finance Globe.
