"Chase Can Be Rough To Work With"
Slate® from Chase Review
Written by: scamps218 on 2011-08-25
Overall Satisfaction
Customer Service
Rewards
Account Management
Delivery Time
scamps218's review: 
I am a joint-cardholder with my partner on this card. We both work for a school-system in the city of Chicago, and last year they made a change in their payment processing that caused a month delay in everyone's pay check across the board. This essentially caused much financial hardship for everyone as, without funds for a month, many bills had to go past due.
As soon as we found out about this (a month before it was going to happen, just after Christmas) we contacted all of our creditors and explained the situation. Almost everyone was understanding and forgiving, waiving late fees and allowing extensions. Chase was not one of those companies that was willing to work with us. After numerous phone calls, faxing documention explaining the situation per our districts HR department, and constant emails, they continued to state that if we did not pay by the due date our interest would spike from 12% to 35% and our limit would be lowered as a result. This is after 5 years of on-time payments and no issues.
Because of the interest hike, having to catch up on mortgage and other bills, and several "glitches" with our districts "new and improved" payment systems, we were reported as 90 days late and again 30 days late on a payment. My partner chose to close the account without discussing it with me because he was so disgusted with the way Chase handled the issue.
Fast-forward to the present. We are not a year over the previous problem and everything is back to order. We have been making on-time payments to Chase for 18 months with no issues. However, the ding in my credit score from the late payments hurt, so I called to ask about "reaging" the account. "Sue" answered the call and was as surly as they come. I am a polite, calm person (I am a teacher, I have to be) regardless, she was not friendly. She explained that they DO reage accounts, but because I chose to close it, I was out of luck (smokers cough ensued for about 3 minutes after this). I thanked her for he time and hung up.
I contacted Chase about re-opening the account thinking that I have given enough time to be considered in good standing with them again. That way I could reage the card and gain account holding benefits as they were offered. I was notified that due to my negative payment history, I will not be allowed to open the account again. Really? Really?!?
Chase has lost a valuable customer here. This in not good business practice. I would advise anyone that wants a good card to avoid Chase at all costs.
I am a joint-cardholder with my partner on this card. We both work for a school-system in the city of Chicago, and last year they made a change in their payment processing that caused a month delay in everyone's pay check across the board. This essentially caused much financial hardship for everyone as, without funds for a month, many bills had to go past due.As soon as we found out about this (a month before it was going to happen, just after Christmas) we contacted all of our creditors and explained the situation. Almost everyone was understanding and forgiving, waiving late fees and allowing extensions. Chase was not one of those companies that was willing to work with us. After numerous phone calls, faxing documention explaining the situation per our districts HR department, and constant emails, they continued to state that if we did not pay by the due date our interest would spike from 12% to 35% and our limit would be lowered as a result. This is after 5 years of on-time payments and no issues.
Because of the interest hike, having to catch up on mortgage and other bills, and several "glitches" with our districts "new and improved" payment systems, we were reported as 90 days late and again 30 days late on a payment. My partner chose to close the account without discussing it with me because he was so disgusted with the way Chase handled the issue.
Fast-forward to the present. We are not a year over the previous problem and everything is back to order. We have been making on-time payments to Chase for 18 months with no issues. However, the ding in my credit score from the late payments hurt, so I called to ask about "reaging" the account. "Sue" answered the call and was as surly as they come. I am a polite, calm person (I am a teacher, I have to be) regardless, she was not friendly. She explained that they DO reage accounts, but because I chose to close it, I was out of luck (smokers cough ensued for about 3 minutes after this). I thanked her for he time and hung up.
I contacted Chase about re-opening the account thinking that I have given enough time to be considered in good standing with them again. That way I could reage the card and gain account holding benefits as they were offered. I was notified that due to my negative payment history, I will not be allowed to open the account again. Really? Really?!?
Chase has lost a valuable customer here. This in not good business practice. I would advise anyone that wants a good card to avoid Chase at all costs.
8 Comments
Comment 1 by scamps218
Re: Chase Can Be Rough To Work With 
on 2011-08-25
Oh, for some reason, I did not rate their customer service. I'm sure you can guess what it is in my book. However, if you are curious, I will give you a numerical rating for customer service... 0
on 2011-08-25 Oh, for some reason, I did not rate their customer service. I'm sure you can guess what it is in my book. However, if you are curious, I will give you a numerical rating for customer service... 0
Comment 2 by derek1061
Re: Chase Can Be Rough To Work With on 2011-08-25
That sounds absolutely terrible. If I was you I would have yelled at HR until they fixed the problem. This was in no way shape or form your fault.
on 2011-08-25 That sounds absolutely terrible. If I was you I would have yelled at HR until they fixed the problem. This was in no way shape or form your fault.
Comment 3 by scamps218
Re: Chase Can Be Rough To Work With on 2011-08-25
Thanks Derek. In the school system, we pick our battles carefully. Not worth it.
on 2011-08-25 Thanks Derek. In the school system, we pick our battles carefully. Not worth it.
Comment 4 by joeyman
Re: Chase Can Be Rough To Work With on 2011-08-25
I sent a reply here:
http://www.financeglobe.com/FN/showthread.php?992-Has-Your-Credit-Card(s)-CL-Been-Reduced-Closed-or-Frozen-If-So-Please-Explain!/page37
on 2011-08-25 I sent a reply here:http://www.financeglobe.com/FN/showthread.php?992-Has-Your-Credit-Card(s)-CL-Been-Reduced-Closed-or-Frozen-If-So-Please-Explain!/page37
Comment 5 by flirishpm
Re: Chase Can Be Rough To Work With on 2011-08-28
I've been a Chase customer for a long time and haven't had the problem you're describing. What I do know is that I have a money market savings account that I do an automatic payroll deposit for $200 every two weeks just to make sure I'm putting something aside in case of an emergency. It can be rough not having any income coming in for a month so I opted to have an additional savings account that I don't touch until the need arises. Makes sense in these uncertain economic times.
on 2011-08-28 I've been a Chase customer for a long time and haven't had the problem you're describing. What I do know is that I have a money market savings account that I do an automatic payroll deposit for $200 every two weeks just to make sure I'm putting something aside in case of an emergency. It can be rough not having any income coming in for a month so I opted to have an additional savings account that I don't touch until the need arises. Makes sense in these uncertain economic times.
Comment 6 by scamps218
Re: Chase Can Be Rough To Work With on 2011-08-29
Thank you for your advice FLIrish. We are currently on track with savings and investments. At the time, I did not want to pull from any of my investment accounts. In my mind, the penalty for pulling from those sources seemed like such a bad idea seeing as how this was my own school-system's responsibility, and they had informed us that we would not be reimbursed for any "inconvenience" fees as a result. I rationalized that, through the power of my charm :), I could get what I needed from the companies I have been a loyal customer with. In retrospect, I stand by my decision.
I know that this scenario is very unique. I do feel it is important to let people know. If it helps one person, I'm happy.
on 2011-08-29 Thank you for your advice FLIrish. We are currently on track with savings and investments. At the time, I did not want to pull from any of my investment accounts. In my mind, the penalty for pulling from those sources seemed like such a bad idea seeing as how this was my own school-system's responsibility, and they had informed us that we would not be reimbursed for any "inconvenience" fees as a result. I rationalized that, through the power of my charm :), I could get what I needed from the companies I have been a loyal customer with. In retrospect, I stand by my decision. I know that this scenario is very unique. I do feel it is important to let people know. If it helps one person, I'm happy.
Comment 7 by kdb030609
Re: Chase Can Be Rough To Work With on 2011-08-30
This is a good example for anyone that may have a short term loss of income. If your warned by your employer that your not going to be paid on time or reimbursed for any inconvenience fees as a result of that interuption.
Don't think for a second you can charm you way out of their fees and penalties. No matter how loyal a customer you are to them. Banks are in business for one thing to make money. Just like you have to pay them they have to pay a dividend to their shareholders. If your fortunate to have an investment account available use it or ask a family member of close friend if they can help you with a short term loan. There is usually a choice better than letting something go late. Unless you've exhausted all avenues ! Protect your credit rating people !!!!!
on 2011-08-30 This is a good example for anyone that may have a short term loss of income. If your warned by your employer that your not going to be paid on time or reimbursed for any inconvenience fees as a result of that interuption. Don't think for a second you can charm you way out of their fees and penalties. No matter how loyal a customer you are to them. Banks are in business for one thing to make money. Just like you have to pay them they have to pay a dividend to their shareholders. If your fortunate to have an investment account available use it or ask a family member of close friend if they can help you with a short term loan. There is usually a choice better than letting something go late. Unless you've exhausted all avenues ! Protect your credit rating people !!!!!
Comment 8 by scamps218
Re: Chase Can Be Rough To Work With on 2011-09-10
Thanks for your feedback KDB
on 2011-09-10 Thanks for your feedback KDB
Please login or register for free to view your stats, add reviews and card application results, or post comments.
Credit card reviews and comments are posted by user submission and do not warrant the opinions of Finance Globe.
Disclaimer: This content is not provided by Chase. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by Chase. Review content is powered by Finance Globe.
Disclaimer: This content is not provided by Chase. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by Chase. Review content is powered by Finance Globe.
