"Poor Customer Service At Barclays Bank Frontier Airlines MasterCard"
The Frontier Airlines World MasterCard® Review
Written by: boxfg on 2010-07-23
Overall Satisfaction
Customer Service
Rewards
Account Management
Delivery Time
boxfg's review: 
Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.
If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.
Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. G. Stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!!!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.
This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)
I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U. S. Who do not follow through and seem uninterested in helping, Frontier Airlines.
There are other better choices out there. Be aware - Mike
Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.
Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. G. Stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!!!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.
This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)
I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U. S. Who do not follow through and seem uninterested in helping, Frontier Airlines.
There are other better choices out there. Be aware - Mike
4 Comments
Comment 1 by wanderer
Re: Poor Customer Service Barclays 
on 2010-07-23
Barclay's is a total waste of time! Thanks for giving us all another nail in the Barclays coffin. I closed my Barclays Mastercard. But I had nothing to loose (points).
on 2010-07-23 Barclay's is a total waste of time! Thanks for giving us all another nail in the Barclays coffin. I closed my Barclays Mastercard. But I had nothing to loose (points).
Comment 2 by cfmdev49
Poor Customer Service At Barclays on 2010-07-23
I had a Juniper Itunes card that was a barclay's product... I had the card for about 8 months when they told me that my apr was being increased from 7.49% to 14%... Needless to say I opted out and closed the account. My balance was 0 and since the cl was only $1750.00 it didn't affect me at all FICO wise. This was about the time the credit markets were tanking... Barclay's management panicked and were ratejacking like crazy. If a card company doesn't treat you right... Send 'em packing!
on 2010-07-23 I had a Juniper Itunes card that was a barclay's product... I had the card for about 8 months when they told me that my apr was being increased from 7.49% to 14%... Needless to say I opted out and closed the account. My balance was 0 and since the cl was only $1750.00 it didn't affect me at all FICO wise. This was about the time the credit markets were tanking... Barclay's management panicked and were ratejacking like crazy. If a card company doesn't treat you right... Send 'em packing!
Comment 3 by d98lakefan
Re Barclays Bank on 2010-07-23
I have the usairways card and I have had a few run ins with the corperate office although I hate em they have give me increases regualar I started out a year ago at 1000 and now I am up to 6000 and special offers all the time to get more miles and I get two compainon passes a year and free pass into the usairways club so its not all bad.
on 2010-07-23 I have the usairways card and I have had a few run ins with the corperate office although I hate em they have give me increases regualar I started out a year ago at 1000 and now I am up to 6000 and special offers all the time to get more miles and I get two compainon passes a year and free pass into the usairways club so its not all bad.
Comment 4 by colonative
Re: Barclays on 2010-07-24
I wouldn't do business with them simply because they are foreign-owned. Same with HSBC, RBS Citizens, TD Bank, Harris Bank (Chicago), BBVA Compass and Bank of The West.
Barclay's has a great rep back home in England, but here they bought out Juniper Bank (subprime) and have not done much to try to improve their image. Unless you count that marketing ploy Visa Black Card.
on 2010-07-24 I wouldn't do business with them simply because they are foreign-owned. Same with HSBC, RBS Citizens, TD Bank, Harris Bank (Chicago), BBVA Compass and Bank of The West. Barclay's has a great rep back home in England, but here they bought out Juniper Bank (subprime) and have not done much to try to improve their image. Unless you count that marketing ploy Visa Black Card.
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Disclaimer: This content is not provided by Barclays Bank. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by Barclays Bank. Review content is powered by Finance Globe.
